Question 1

Does Bicycle Depot offer online ordering with in-store pickup?

Accepted Answer

Yes. Customers can find bikes or gear online and pick them up in-store for free. Most orders are ready within one business day, though some items may require additional time for assembly or transfer from off-site locations. The shop will contact the customer when the order is ready.

Question 2

What is Bicycle Depot's return policy?

Accepted Answer

Bicycle Depot offers a 30-day satisfaction guarantee. Items in new or defective condition can be returned for a full refund. Merchandise that appears used may be subject to a restocking fee. Labor fees for services like custom wheel builds are non-refundable.

Question 3

What types of repair and maintenance services does the shop provide?

Accepted Answer

Bicycle Depot offers expert repair and maintenance on all bicycle makes and models, from flat tire repairs to tune-ups and complete overhauls. The shop employs skilled mechanics trained to handle a full range of service work.

Question 4

Does Bicycle Depot carry custom framesets or locally made bikes?

Accepted Answer

Yes. In addition to Specialized and Orbea bikes, Bicycle Depot carries custom frames handbuilt by Vicious Cycles, which is based in New Paltz, NY.

Question 5

What bike types does the shop stock?

Accepted Answer

Bicycle Depot carries a large selection including road, mountain, gravel, e-bikes, hybrid, and kids bikes to serve recreational riders, commuters, racers, and others.

Question 6

Does Bicycle Depot ship bikes and gear?

Accepted Answer

Shipping is available for most apparel and accessory items, with orders typically shipping within one business day. However, due to dealer agreements, some bikes may not be eligible for shipping. The shop does not ship outside the Continental U.S.

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