Question 1

Does Bicycle Chain accept bike trade-ins?

Accepted Answer

Yes, Bicycle Chain offers a trade-in program. Customers can trade in their current bike toward a new purchase at the shop.

Question 2

What is Bicycle Chain's return policy for parts and accessories?

Accepted Answer

Items must be in new, unused condition with original undamaged packaging and returns must be initiated within 30 days of purchase. A 10% restocking fee and return shipping costs may apply. Bicycles, special orders, and labor fees such as custom wheel builds are non-returnable.

Question 3

How does in-store pickup work for online orders?

Accepted Answer

Most online orders are ready for pickup within one business day, though some items may require additional processing time for assembly or transfer from off-site locations. The shop will contact the customer when the order is ready. Orders must be picked up within 15 days or a 10% restocking fee will be charged.

Question 4

Does Bicycle Chain offer bike service and repair?

Accepted Answer

Yes, the shop offers bike service and repair performed by expert mechanics who fine-tune bicycles for smooth operation.

Question 5

What are Bicycle Chain's shipping options?

Accepted Answer

Orders over $100 ship free, and bikes over $2000 ship free with some restrictions. Orders typically ship within one business day. The shop does not ship outside the continental U.S., but free in-store pickup is available as an alternative.

Question 6

Does Bicycle Chain sell electric bikes?

Accepted Answer

Yes, Bicycle Chain sells and services electric bikes. E-bike batteries are non-returnable per the shop's return policy.

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