Question 1

Does Bay Area Cycling offer free repair estimates?

Accepted Answer

Yes. When customers bring a bike in for maintenance or repair, the shop's professionally trained technicians assess the bike's needs and provide a free, no-obligation estimate.

Question 2

What tune-up packages does the shop offer?

Accepted Answer

Bay Area Cycling offers multiple tune-up tiers including a Basic Tune-Up, Road Bike packages, and Complete Overhaul options. The shop also provides a la carte repairs for minor fixes and adjustments, with a goal to complete service quickly and accurately.

Question 3

Does Bay Area Cycling participate in MS ride support?

Accepted Answer

Yes. The shop offers a free MS bicycle and shoe cleat inspection between February 14 and April 21 each year, which provides free labor on the ride day. After April 21, the inspection costs $15. The inspection is optional but helps prevent mechanical problems during the ride.

Question 4

What is the shop's return policy?

Accepted Answer

Bay Area Cycling offers a 100% satisfaction guarantee on all items sold. Customers may return items within 30 days for a replacement or refund.

Question 5

Does the shop offer shipping for online orders?

Accepted Answer

Yes. Three shipping options are available for the continental US: free in-store pickup, standard ground shipping for $10, or 2-day weekday delivery for $25. Orders typically ship one business day after being placed.

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