Question 1

Does Back Alley Bikes require an appointment to drop off a bike for service?

Accepted Answer

No. Back Alley Bikes no longer requires service assessment appointments to be booked ahead of time, though customers should be prepared to leave their bike with the shop while mechanics evaluate it. Once assessed, the shop contacts customers with time and cost estimates before proceeding with repairs.

Question 2

What types of bicycles does Back Alley Bikes service?

Accepted Answer

Back Alley Bikes services all makes and models of standard bicycles, and has begun servicing select e-bikes (call ahead to confirm). The shop does not service e-scooters, mopeds, or e-motos. Bikes purchased online are also welcome for assembly, tune, and standard services.

Question 3

What is Back Alley Bikes' ownership structure?

Accepted Answer

Back Alley Bikes is an independent, worker-owned bicycle shop that has operated since 2007. The shop is structured as a living wage business, paying staff above minimum wage in support of economic stability for its team.

Question 4

Does Back Alley Bikes have cargo bikes available to test?

Accepted Answer

Yes. The shop stocks cargo bikes and invites customers to visit to try out their Omnium Mini Max model.

Question 5

What are the specific tune-up packages Back Alley Bikes offers?

Accepted Answer

The shop offers several service packages including a Brakes & Gears Tune-Up ($85), THEE Tune-Up ($140), and a Full Squish MTB Tune-Up ($300), plus a la carte services. A complete list of included services for each package is available on the shop's website or by contacting them directly.

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