Question 1

What is American Cycle & Fitness's repair turnaround time?

Accepted Answer

The shop offers 24-hour service on all makes and models of bikes. If service cannot be completed within 24 hours, customers receive a free loaner bike.

Question 2

Does American Cycle & Fitness have a return or exchange policy?

Accepted Answer

The shop offers a 30-day return window—if a customer is not 100% satisfied with a purchase, they can bring it back for a refund or exchange.

Question 3

Does American Cycle & Fitness price-match competitors?

Accepted Answer

Yes, the shop offers a low-price guarantee. If an identical product is found at a lower price from a local authorized Trek retailer's store or website, American Cycle & Fitness will honor that price. Details are available in-store.

Question 4

Does American Cycle & Fitness offer bike fitting services?

Accepted Answer

The Trek Grosse Pointe location operates a Custom Fit Studio where customers can schedule appointments with expert bike fitter Stephen Merz, who has over fifteen years of experience in helping riders improve comfort and performance.

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