Question 1

What is AJ's Bikes' return and satisfaction policy?

Accepted Answer

AJ's Bikes offers a 30-day satisfaction guarantee; items can be returned for replacement or refund within that window. A 20% restocking fee applies to bicycles, built skateboards, and special orders. Merchandise that appears used is subject to a restocking fee, and returns over $100 require a return authorization number.

Question 2

Does the shop offer bike rentals?

Accepted Answer

Yes, AJ's Bikes rents a wide variety of mountain and road bikes. Rental prices can be credited toward a bike purchase for up to 90 days, with a maximum credit limit of $200 and a cap of 50% of the purchase price.

Question 3

What are the in-store pickup and shipping options?

Accepted Answer

Most online orders are ready for in-store pickup after 4:00 pm the day after being received; expedited pickup can be arranged by contacting the shop. Orders must be picked up within 10 days or a 10% restocking fee applies. For shipping, AJ's Bikes uses UPS and ships from Valrico, Florida to the Continental U.S. only, typically dispatching one business day after order placement.

Question 4

Does AJ's Bikes offer layaway or financing options?

Accepted Answer

The shop offers a 90-day in-store layaway program requiring a non-refundable deposit (typically 50% down) to hold merchandise. Flexible financing options are also available.

Question 5

What services does the shop's service department provide?

Accepted Answer

AJ's Bikes' service department handles repairs and maintenance performed by experienced staff, including tune-ups, component installs, and other work with quick turnaround times.

Question 6

Does AJ's Bikes have special ordering capabilities?

Accepted Answer

Yes, the shop will research and assist customers in ordering cycling products not in stock. Customers can email info@ajsbikesandboards.com to request special orders, and backordered items are billed only when actually shipped.

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What is AJ's Bikes' return and satisfaction policy?

Does the shop offer bike rentals?

What are the in-store pickup and shipping options?

Does AJ's Bikes offer layaway or financing options?

What services does the shop's service department provide?

Does AJ's Bikes have special ordering capabilities?

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