Question 1

Does 3Ktogo deliver bikes, or is it a traditional brick-and-mortar shop?

Accepted Answer

3Ktogo specializes in white-glove e-bike delivery across California, with bikes fully assembled and ready to ride arriving at the customer's front door. The shop also offers mobile e-bike repair and service appointments throughout Orange County, coming to the customer's home or office rather than operating a traditional storefront location.

Question 2

What brands does 3Ktogo service if a customer already owns an e-bike?

Accepted Answer

3Ktogo's mobile repair team services RAD Power Bikes, Cyberbike, HAOQI, and most major e-bike brands for on-site repairs, tune-ups, and diagnostics starting at $75.

Question 3

Does 3Ktogo participate in any government e-bike incentive programs?

Accepted Answer

Yes, 3Ktogo is a participating retailer in the SCAQMD Replace Your Ride program, which can provide up to $12,000 toward a free e-bike for eligible customers.

Question 4

What is included in 3Ktogo's delivery service?

Accepted Answer

The premium white-glove delivery includes professional setup by experienced cycling experts, doorstep assembly to the customer's specifications, secure transport, careful handling, and full debris removal—the bike arrives fully assembled with no tools or manuals required from the customer.

Question 5

Does 3Ktogo offer mobile service throughout all of California or only certain areas?

Accepted Answer

3Ktogo delivers bikes across all of California, but mobile e-bike repair and service appointments are available throughout Orange County.

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