Question 1

Does 365 Cycles operate physical retail locations, or is it online-only?

Accepted Answer

365 Cycles operates as an online retailer with 22 warehouse locations throughout the country, rather than a traditional storefront. The business is based in East Petersburg, PA and ships orders nationwide.

Question 2

What is 365 Cycles' shipping policy?

Accepted Answer

The shop offers free shipping on orders over $75 within the lower 48 states. According to customer feedback, 365 Cycles is known for fast order processing and rapid shipping times, with orders typically shipped within days of placement.

Question 3

How does 365 Cycles handle customer service issues or complaints?

Accepted Answer

365 Cycles emphasizes customer satisfaction as its top priority. The shop's founder, Ben Berman, offers a personal escalation option: customers dissatisfied with service can email ben@365cycles.com with the subject line "CUSTOMER LOYALTY" to have their issue handled directly by leadership.

Question 4

Does 365 Cycles have a rewards program?

Accepted Answer

Yes, 365 Cycles operates a Rewards Program that allows customers to earn exclusive benefits on their purchases.

Question 5

What product categories does 365 Cycles specialize in?

Accepted Answer

365 Cycles carries over 60,000 products including bike components, wheels, tires, accessories, apparel, tools, racks, carriers, and nutrition products from top cycling brands. The shop stocks a particularly broad selection of tires and wheels across multiple bike categories (road, mountain, gravel, fat bike, BMX, and city bikes).

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